MELD support
Find your saved
MELD work.
Simple help from RecollectivePrivate by default
Start with your account
Your account page shows your saved MELDs, current access, billing tools, downloads, privacy controls, and any account-linking steps that need attention.
Open your account01
Signing in and finding your MELDs
- Use the sign-in you used before. Your saved work is connected to that account.
- Used Google and ChatGPT? Open your account and use Link accounts. MELD requires you to prove both sign-ins before it combines access.
- Forgot your email password? Choose email sign-in and use Clerk's password-reset option.
- Still cannot find your work? Contact Recollective below. Do not create more accounts while the issue is being reviewed.
02
Payments and access
After checkout, MELD confirms the payment securely and updates your access automatically. If confirmation takes longer than expected, keep the account page open; it will keep checking without charging you again.
When a billing account exists, the Manage billing link opens Stripe's secure Customer Portal. MELD does not store your full card number.
03
Talk to Recollective
Include the email address on your MELD account and a short description of what happened. Do not send passwords, card numbers, or private relationship answers.
Email MELD support